Board Safely and Faster on the GO 

Need help during your rush hour commute? Find a Station Ambassador on the train platform! 

Station Ambassadors are available to help you board and exit the train quickly during busy periods. 

• Please do your part and listen to instructions from Station Ambassadors. They will tell you where to move on the platform to best access the train. This will help everyone board quickly and safely, and ensure the train departs on time. 
• Most train platforms are long enough to fit a 12-coach train, but trains come in all different sizes. Station Ambassadors will know your train length before it arrives and will help you determine where on the platform is best to stand to board the train.  

Need assistance? Ask a Station Ambassador! Did you know that when Station Ambassadors transitioned outside of the ticket booths, they were equipped with a mobile device they can use to help you? 

See a Station Ambassador on the platform for help with: 

• Trip Planning and wayfinding  
• Setting up or changing the fare type on your PRESTO card (i.e. Adult, Student, Senior, etc.) 
• Setting up default trips on your PRESTO card 
• Investigating and resolving payment transaction issues 
• Issuing a GO Complimentary ticket 
• Paying and validating your fare  

Network Service Status Boards 

When you’re travelling through Union Station, you’ll notice our Network Service Status boards. 

At a glance, you can see a digital overview of how our service is running across all train lines, in real-time. 

What you will see

Colour-coded rail lines 

Easily identify your rail line with colour-coded rail line information. Check the system map to see what colour your rail line is.

Iconography 

Icons indicating the service status for each rail line. Look for the green checkmark to indicate good service, while the red or orange exclamation marks indicate major or minor service disruptions you need to be aware of to plan your trip.   

Real-time service status information for each rail line and UP Express 

See how well service is running on your line, including major or minor service disruptions, service adjustments or when train service has ended for the day. 

Last month’s on-time performance score 

A feature that allows you to see the on-time performance results for the previous month, organized by rail line.  

How do I read these signs? 

The digital boards will rotate between three screens: 

• Screen One: will show the status of rail lines one to four (of eight in total).  
• Screen Two: will show the status of rail lines five to eight.
• Screen Three: will show an overall system map, using iconography to show service status. 

The system map shows service status using icons. Definitions for those icons will scroll across the bottom of the screen. 

Here are the service definitions for easy reference: 

Digital Signage Across the GO Transit Network

Digital information screens across the GO Transit and UP Express networks will provide you with a consistent experience, no matter where you start or end your journey with us. 

You’ll find all the information you need to make boarding your GO train easier.

When reading the departure screens at stations you’ll notice:

• At Union the line name will be displayed with its identifying colour to help you find the information most relevant to you.
• Trains are then listed by departure time, followed by the final destination. If express trains are available these will be marked here with a lightning bolt symbol.
• At line stations trains inbound to Union Station will appear at the top of platform screens.
• You’ll also see a scrolling list of stops in the order that train will travel. If your train is delayed, the new departure time will be automatically updated.
• On the right side of the screen, you’ll see which platform the train will be boarding from.
• Any important updates, for example planned construction on your line or changes to service, will scroll across the bottom of the screen.

Enhanced customer support from our staff:   

Station Ambassadors play an active role on the platform to help you board and exit the train quickly and safely during rush hours and busy periods.  

What to Expect  

We all have a role in ensuring a safe and reliable commute.   

Please do your part and listen to Station Ambassadors’ instructions. They will know the length of your train before it arrives and will help you determine where on the platform is best to stand for boarding. They will guide you if you need to spread along the platform, or if you need to move down to board the train. When everyone boards quickly and safely, we help ensure that the train will leave on time.