Accessibility on Our Trains

Our train coaches have many accessible features:

• Priority seating
• Automated announcements
• Grab bars and handholds
• Yellow emergency strips
• Colour-contrasted stair edging
• Door opening and closing chimes

Located in the middle of the train, the accessibility coach is where you’ll find our Customer Service Ambassador (CSA) and the following features:

• Accessible washrooms
• Eight spots on the lower level with adjustable straps to secure wheeled mobility aids (wheelchairs and electric scooters)

To board the accessibility coach of a train:

• Use the ramped mini-platform on the train platform. The Customer Service Ambassador will place a ramp between the train door and the mini-platform for boarding and exiting.
• Lock your brakes and turn off your device once you're in position on the train.
• Use straps to secure your wheelchair or mobility aid if you wish, for your safety and comfort.

Please note that accessibility coaches have securement areas of 152 cm long and 90 cm wide, an aisle clearance of 81 cm and a ramp weight capacity of 272 kg.

Accessibility on Our Buses

All GO bus routes are accessible for people using wheeled mobility aids, but not all bus stops are accessible. Find a station or stop to learn which stations and stops are accessible.

Our buses have the following accessibility features:

• Ability to kneel
• Wheelchair lifts and ramps
• Hand rails
• Priority seating in the first few rows near the bus driver on single-level buses, and near the stairs on double-decker buses

Once you board a bus:

• Get into position, lock your brakes, and turn your device off.
• For everyone’s safety, the driver must secure your wheelchair or scooter with the straps on the bus.
• If using a scooter, transfer to a seat on the bus immediately in front of or behind your scooter. Sitting on a scooter is not safe when the bus is moving.

If you’re under 16 years of age you’re required to wear both shoulder and lap belts. The driver can help fasten them if needed.

We have two types of buses and both are capable of carrying a maximum of two mobility aids:

1. High floor highway buses have two securement areas of 127 cm in length, 76 cm in width, and an aisle width of 54 cm; the lift is raised to a height of 137 cm and weight capacity is 340 kg.
2. Double decker buses have two securement areas ranging from 129 to 151 cm in length, 80 cm in width, and an aisle width of 85 cm. The access ramp is 81 cm wide with a maximum weight capacity of 318 kg.

Accessibility at Our Stations and Terminals

Most of our stations and terminals have these accessibility features:

• Barrier-free parking and washrooms
• Automatic doors
• Elevators and ramps
• Elevated mini-platforms for boarding the accessibility coach

Find a station or stop to learn which stations and stops are accessible.