NOTE: We will be performing a scheduled maintenance on November 25, 2024.

During this time, the payment portal and self-serve options will be temporarily unavailable, We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. Normal operations are expected to resume by November 26, 2024.

Did you get a Notice of Violation?

If you were issued a Notice of Violation under Metrolinx By-Law 2, you have 15 days to either pay the fine or dispute it. 

Pay your fine

Online*: Click here to pay your fine online.*

*To access the online payment portal, please use Chrome. Please note, there is a service fee for online payments. If you cannot access the online payment portal, please contact us directly by email at Compliance.Services@Metrolinx.com for additional payment options (including e-transfer and mail-in).

In Person Payment: By appointment only. To book an appointment, please e-mail Compliance.Services@metrolinx.com or call 416-202-4000.

Dispute your fine

GO Transit uses an honour-based proof of fare payment system. Before you go up to the train platform at Union Station, or board a GO train or bus, you must buy a ticket or tap your PRESTO/Credit card (including those credit cards on your phone or watch) and verify a fare deduction (green checkmark). Revenue Protection Officers and Customer Protection Officers regularly conduct fare inspections on the GO system.

Our goal is to protect and retain fare revenue while promoting compliance with the proof of fare payment system. Anyone who is unable to provide a valid ticket may be issued a fine.

If you would like to attempt to resolve your Notice of Violation through Metrolinx’s dispute resolution program, you must submit a request for a Review of the Administrative Fee by a Screening Officer within 15 days of receiving a Notice of Violation. 

Once you submit your dispute, it will be placed in a queue and we will respond in the sequence in which we received it. This may take up to 30 days.

Please submit your request using Google Chrome or MS Edge.  Compliance Services may not receive your request if submitted through the Safari browser.

Download the request form.

If you receive a written decision from a Screening Officer and disagree with it, your next step is to submit a written request for a hearing within 15 days from the date that decision was sent to you.

Download the form to request a hearing.

Download the Administrative Hearings Rules of Practice for your reference.

If after 125 days, the fee owing on your Notice of Violation remains unpaid, this debt is sent to a Collection Agency and additional fees may be added to the outstanding debt. If you’ve received communications from a collections agency or were alerted by your Credit Bureau regarding an outstanding debt to Metrolinx, please contact our Collection Agency, ARO, directly at 1-866-667-3307.