GO Is An Essential Service

We are proud to have continued serving our communities throughout the pandemic. As things changed, we did too. The safety measures we’ve put in place are guided by public health officials, and we’re always looking for new ways to keep you healthy and safe on GO Transit, let’s protect each other!

Let's Keep Each Other Safe

We’re helping our passengers and employees travel safely on GO during COVID-19 (Coronavirus).

• Our services are operating a little differently. It is a good idea to plan accordingly. Get the latest GO Transit schedule changes and service updates.
• Masks are optional but welcome on GO Transit. Customers are encouraged to respect their fellow riders' personal choices.
• Keep an eye out for our specially-wrapped "see-through" Safety Never Stops buses on a GO Bus route near you.
• Have questions? We have answers. Check out our FAQ for the latest travel advice.
  

Rest assured, we are ready for you when you are ready to return to GO Transit.

Travel Safe On GO Transit

How can I help myself and others stay safe?

Ride safe with these tips:

• Don’t take public transit if you’re sick.
• Masks are optional but welcome on GO Transit. Customers are encouraged to respect their fellow riders' personal choices.
• Wash your hands frequently. If you’re unable to, use one of the many hand sanitizing stations available throughout your journey.
• Avoid lining up at the station. Load money onto your PRESTO card using the PRESTO App available on the App Store or on Google Play, or buy your ticket online.

Crew Operating Areas

Crew Operating Areas have been installed onboard accessibility coaches on GO trains across the network, in an effort to provide Customer Service Ambassadors (CSA) with enough space to conduct their jobs safely and comfortably. This addition to accessibility coaches will allow for the CSAs to freely move around and conduct their duties in a safer work environment.

Crew Operating Area decals have been placed outside of every accessibility coach door where the CSA is stationed, and also inside on the partition, to ensure all passengers are aware of the new change. Customers can still start and end their journeys as they always have - with a few nice words exchanged with the CSAs who will remain close by. For more information on this change, read more from Metrolinx News.

CleanSlate UV Sanitizing Machines

Metrolinx has partnered with CleanSlate UV to bring sanitizing devices to several GO stations across the network.

Using sanitizing machines from CleanSlate UV, a Canadian biosafety company, is another way to help keep people safe. Sanitizing machines that harness the power of UV light to kill up to 99.9% of germs on smartphones and other handheld items in only 20 seconds. Try it with your mobile phone, tablets, keys, access cards, watches, pens and more!

CleanSlate UV sanitizing machines can be found at Union Station and Union Station Bus Terminal (USBT), along with the following line stations:

• Lakeshore East Line: Pickering GO, Whitby GO,
  Durham College Oshawa GO
• Lakeshore West Line: Port Credit GO, Clarkson GO, Oakville GO, Bronte GO, Appleby GO, Burlington GO, Aldershot GO
• Milton Line: Cooksville GO, Streetsville GO, Meadowvale GO
• Kitchener Line: Bramalea GO, Mount Pleasant GO
• Barrie Line: Hwy 407 Bus Terminal
  

COVID-19 safety measures on our GO Trains, GO Buses, on platforms and in our stations include:

• Frequently scheduled deep cleaning, which includes the use of specialized HEPA Vacs. These vacuums remove tiny particles, including the droplets which transmit COVID-19.
• Application of a long-acting antimicrobial germ protecting barrier on all of our vehicles and high-touch areas in stations.
• Polycarbonate screens on buses and in stations to protect customers and staff.
• Touchless payment options to ensure that no cash is handled – such as PRESTO! When using PRESTO, don't forget to tap off.
• Hand sanitizing dispensers available at all stations, at the entry zone of each train, and on over 400+ buses.
• Removal of hands-on assistance unless needed.

Enhanced Cleaning Measures

Dozens of safety measures have been implemented to ensure our trains, buses and stations are clean and provide a safe transit option. We have always disinfected our vehicles and stations daily, but we have enhanced our cleaning measures to include all high-touch surfaces. We’ve also upgraded air filtration on buses, trains and in stations.

Here’s what we’ve been doing more of:

• Dedicating more staff to cleaning throughout the day. Visible, increased cleaning is one of Metrolinx’s commitments as we work to attract our customers back to the clean, comfortable and safe environment you love and expect from us.
• Using disinfectants to clean and disinfect our trains, buses, and stations every day, every night, and throughout the day where possible.
• Cleaning and disinfecting common touchpoints including door handrails, seatback grab handles, seat armrests, handrails, stanchions, elevator buttons, mobility areas, and seat dividers.
• Cleaning of all washrooms and frequent disinfection of door handles, buttons, faucets, soap dispensers, door locks and support bars.
• Immediate disposal of discarded masks/gloves. Increased removal of garbage and paper from the seats/floor.

More safety features on the GO

We’ve listened to our customers carefully, and that’s why we’ve implemented plexi-glass seat dividers to help keep everyone safe and prevent the spread of germs by putting a barrier between you and other passengers.