Accessibility

The majority of GO’s stations are accessible to passengers who use mobility devices such as wheelchairs and scooters — or anyone preferring step-free access to the train, including senior citizens, passengers with medical conditions, or people with luggage or baby strollers.

Many of our buses "kneel" to make it easier to board, and several GO Bus routes offer wheelchair-accessible service on some or all trips.

Accessible train and bus services are designed to help you buy your ticket or pass, board, and ride independently, at your convenience.

Please visit our Publications page for our annual Accessibility Plan (this is a report we prepare annually to meet the requirements of the Ontarians with Disabilities Act (ODA)), the Accessibility Guide for Riders, and to access the Metrolinx / GO Transit Accessible Customer Service Policy.

You can also check our Status pages to find out about any accessible services that are temporarily unavailable due to construction or repair work:
Elevators & Escalators
Station Updates

Accessible GO stations and stops

The vast majority of GO’s 59 stations, including Union Station, offer accessible services.

Many GO Bus routes and GO Bus stops offer accessible services – to find out if yours does, check your trip’s schedule using web or printed timetables. Accessible bus stop locations and trips are designated using the wheelchair icon.

The GO stations listed below currently do not offer accessible services. Please see GO’s annual Accessibility Plan for information on planned accessibility upgrades.

Lakeshore West line:
Appleby
Clarkson
Long Branch
Mimico

Milton line:
Kipling

Georgetown line:
Georgetown
Malton
Bloor

Barrie line:
All stations are accessible

Richmond Hill line:
All stations are accessible

Stouffville line:
All stations are accessible

Lakeshore East line:
Eglinton

Buying your ticket or pass

A passenger with disabilities needing a companion and/or a specially trained dog for assistance may bring either or both along free of charge.

If you are bringing a companion for assistance, your GO ticket seller can endorse your single-ride or day pass as a "party ticket." It will be marked so two people can ride with one ticket or pass.

Travelling by train

Follow the signs at your station to the accessible boarding area. Accessible stations are equipped with a ramped mini-platform on the main platform. When the train pulls into the station, a crew member places a portable bridge between the accessible railcar of the train and the mini-platform. This allows step-free access to the train.

The accessible railcar is the fifth car from the locomotive end of the train.

Each accessible railcar has wheelchair positions on the lower level. Retractable belts are available for your use.

Travelling by bus

All of our bus drivers have been trained to operate wheelchair lifts and to secure wheeled mobility aids and passengers. Drivers are not permitted to provide personal assistance, so if you need some care or help getting around, please bring a companion on a "party ticket" (so you and your companion can travel on one fare).

Boarding an accessible bus

If you’re boarding an accessible bus at a bus terminal, please arrive early because boarding can take several minutes. Have your ticket, pass, or money ready for the driver to collect.

The driver will prepare the wheelchair securement area on the bus and bring out the motorized wheelchair lift. You will be asked to back onto the lift with the driver’s direction, lock your brakes, and turn off your device. The driver will raise the lift. When it’s in place, you will be asked to move from the lift into the bus with the driver’s direction. The bus has space for two wheeled mobility aids.

Because GO operates many kinds of bus trips (express vs. more frequent stops), we have several types of buses. Depending on the type of bus and the manufacturer, the space designated for wheeled mobility aids will vary a little. The smallest area we have is 127 centimetres (50 inches) – this is the dimension that is used by manufacturers who make highway buses. Our city-type buses have securement areas that are 122 centimetres (48 inches) on the driver’s side and 162 centimetres (64 inches) on the other side of the bus.

Customers using wheeled mobility aids must be able to manoeuvre into these spaces, which precludes the use of medium- to large-sized scooters. To confirm whether you can board buses on your chosen route with your large scooter, please contact us.

If you use a scooter, please transfer into another seat on the bus immediately in front of or behind your scooter. Sitting on the scooter is not safe in an emergency stop or turn.

Securing yourself inside the bus

Lock your brakes and turn off your device once you’re in position. For everyone’s safety, the driver must secure your wheelchair or scooter. Straps will attach your device to the floor.

Passengers who are younger than 16 must also wear shoulder and lap belts. These are optional for passengers 16 or older. The driver can help you fasten the shoulder and lap belts.

Standing on the wheelchair lift

Standing on the lift with a mobility aid, such as a cane, walker, or crutches, is permitted on our buses that have lifts at the front door of the bus. Passengers with medical concerns that may not be visible, who wish to use the lift, may do so – just ask the driver. If you stand, you may need to lower your head when entering and exiting the bus, and you must be able to firmly grip the handrails. Only one person may use the lift at once.

For everyone’s safety, you will not be allowed to stand on the lifts that come out of the side of the bus from the underfloor compartment. They are raised too high off the ground.