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frequently asked questions
Looking for GO info? Please see the list below. Accessible
service (including companions and specially trained dogs) Back to topAccessible service (including companions and specially trained dogs)Visit our Accessibility section. What if I need assistance while travelling? A passenger with disabilities needing a companion and/or a specially trained dog for assistance may bring either or both along free of charge. If you are bringing a companion for assistance, your GO ticket seller can endorse your single-ride or day pass as a "party ticket." It will be marked so two people can ride with one ticket or pass. What if I run into an emergency while using GO service? Visit Safety and Security for details. AnimalsMay I bring my pet on the GO Train or GO Bus? We allow animals on board our trains and buses when they are in enclosed, secure containers that do not inconvenience other passengers. Containers are not needed for seeing-eye, hearing-ear, or special-needs dogs required by passengers for independent travel. Baggage, other large objectsHow much luggage can I take on the GO Train or GO Bus? We do not have the facilities to transport large amounts of luggage; however, passengers travelling in non-rush-hour times may travel with objects that they are able to carry on. Strollers can be brought on our service anytime, but they must be collapsible to fit on the GO Bus. Will a bus driver assist a passenger with baggage? When sufficient space is available, as a courtesy, GO Transit bus drivers can assist in loading and unloading articles into the underfloor compartment or into the bus . Please note: Not all GO Buses have an underfloor compartment. Buses - waiting at GO Bus stopsWhen waiting at a bus stop or shelter, it's important to make sure the GO Bus
driver sees you.
Delays
What are some of the reasons for train delays?
On occasion, GO Transit experiences rail service delays. These
delays can occur for many reasons and their impact could be system wide or more
localized with minimal impact on trips. Some of the most common reasons for
delays include signal failures, track work, construction, equipment problems or
failure, severe weather, and police investigations.
Back to
top GO makes every effort to
maintain published schedules; however, we are not able to guarantee that service
disruptions or schedule changes will not occur due to uncontrollable
circumstances such as accidents, road and track conditions, or weather. GO
Transit may modify schedules without notice, and cannot accept responsibility
for any delays or resulting inconvenience which may occur. Group travelI have a large group of 15 people. What should I do? When a group of 15 or more
passengers is planning to travel on GO, we recommend giving us 24 hours notice.
Contact GO Transit’s call centre who will take your details.
Contact us
for more information. Will you guarantee the service if I register my group in advance? We make every effort to
accommodate large groups, but we cannot guarantee sufficient space. Can the tickets for group travel be purchased in advance? Two-ride or 10-ride group
tickets may be purchased anytime. Group single-rides or day passes are sold on
the day of travel only, and groups must be at the station at least 30 minutes
ahead of the scheduled departure time. Visit
Fares and
Tickets for more information. What about a group of school children? A group of 20 or more children
under 12 years old or attending elementary school may travel on a group ticket.
The rate per child is the regular child fare (half the adult fare). The group
ticket must be purchased on the day of travel at least 15 minutes before
departure. Your group must have adequate
supervision. Adults pay the regular fare. We require 24 hours notice and
there must be space available. GO Transit’s call centre will take your details.
Contact us
for more information. Lost & FoundWhere is your Lost & Found? All lost articles are handled through our Lost & Found department at the Customer Service Centre in Union Station. All items must be claimed through Lost & Found. Union Station, 140 Bay St., Toronto Lost ticketsWhat happens if I lose my ticket? Unfortunately, GO cannot reimburse customers for lost, misplaced, or stolen tickets. Refunds on GO tickets and passesCan I get a refund on rides I haven't used? GO Transit offers refunds on unused portions of 10-ride tickets and monthly passes. These are the only ticket types that are eligible for refunds. Please see the How GO fares work page for more information. Renseignements en françaisDes renseignements téléphoniques sont disponibles 24 heures sur 24. L'information automatisée est offerte en anglais, et un service d'interprétation est offert lorsque vous appelez nos renseignements téléphoniques assistés.
Appels locaux,
région de Toronto: 416.869.3200 Rollerskates, in-line skates, skateboardsIs it OK to rollerskate, in-line skate, or skateboard on the GO system? For safety reasons, we do not allow rollerskating, in-line skating, or skateboarding on GO property, including stations, terminals, parking lots, and on board buses and trains. If you have these items with you, please carry them. SeatingIf I buy a ticket, will I always get a seat? During peak hours, GO Transit service can be over passenger
capacity, which may result in not all passengers having a seat. Unfortunately,
GO cannot guarantee each passenger a seat. Seating is offered on a first-come,
first-served basis. As a courtesy, we ask passengers to give up their seat for a
customer with mobility difficulties or expectant mothers. There are also
designated courtesy seats on each railcar near the doors. On accessible
railcars, priority seating is intended for individuals with a wheelchair or
scooter, so they are able to safety secure their device. SmokingMay I smoke on a GO Train or GO Bus, or at the station? To go along with our goal of providing safe and comfortable transportation for our customers, smoking is prohibited on all GO Transit property except areas designated for smoking. For many years, smoking has been prohibited on our trains and buses, in GO station and bus terminal buildings, inside platform shelters, and on the platforms in Union Station. Smoking is no longer allowed on any bus and train platforms or any other pedestrian areas. You may smoke in outdoor parking lots, including the kiss & ride lanes. Thank you for respecting the health and comfort of all GO passengers. Stations, phoningCan I phone my station or terminal directly? Our stations and terminals cannot receive calls from the public. Please call GO telephone information. Up-to-date informationWhere can I find up-to-date information about GO Train and Bus service? Information and updates are provided in several ways, such as: At stations:
On trains:
GO website:
E-News:
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