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accessible go bus service
Many of our buses "kneel" to make it easier to board, and several of our GO Bus routes offer wheelchair-accessible service on some or all trips. See a list of GO Bus routes that offer wheelchair-accessible service. Note that accessible service is offered only at accessible stops and on designated trips. You can always check our status pages to see if there are any accessible services temporarily out of service: Using GO's accessible bus service Buying your ticket or pass
Buying your ticket or
pass A passenger with disabilities needing a companion and/or a specially trained dog for assistance may bring either or both along free of charge. If you are bringing a companion for assistance, your GO ticket seller or bus driver can endorse your single-ride or day pass as a "party ticket". It will be marked so two people can ride with one ticket or pass. Boarding an accessible
bus All GO Bus drivers have been trained to operate the lift and to secure the wheeled mobility aid and the passenger. Drivers are not permitted to provide personal assistance, so if you need some care or help getting around, please bring a companion on a "party ticket". The driver will prepare the wheelchair securement area on the bus and bring out the motorized wheelchair lift. You will be asked to back onto the lift with the driver’s direction, lock your brakes, and turn off your device. The driver will raise the lift. When it’s in place, you will be asked to move from the lift into the bus with the driver’s direction. The bus has space for two wheeled mobility aids. Because GO operates many kinds of bus trips (express vs. more frequent stops), we have several types of buses. Depending on the type of bus and the manufacturer, the space designated for wheeled mobility aids will vary a little. The smallest area we have is 127 centimetres (50 inches) – this is the dimension that is used by manufacturers who make highway buses. Our city-type buses have securement areas that are 122 centimetres (48 inches) on the driver’s side and 162 centimetres (64 inches) on the other side of the bus. Customers using wheeled mobility aids must be able to manoeuvre into these spaces, which precludes the use of medium- to large-sized scooters. Securing
yourself inside the bus Passengers who are younger than 16 must also wear shoulder and lap belts. These are optional for passengers 16 or older. The driver can help you fasten the shoulder and lap belts. All GO Bus drivers are trained to operate the lift and secure the wheeled mobility aid and the passenger. Drivers are not permitted to provide personal assistance or move heavy objects such as scooters or electric wheelchairs, so if you need some care or help getting around, please bring a companion on a "party ticket." Standing on the
wheelchair lift For everyone’s safety, you will not be allowed to stand on the lifts that come out of the side of the bus from the underfloor compartment. They are raised too high off the ground. Scooter users please
note These GO Bus routes offer accessible service at selected stops and on selected trips: Hamilton QEW GO Bus service -
see the schedule See the schedules above for information about which trips and stops are accessible. Accessible trips and stops are designated by the wheelchair icon.
These GO Bus Terminals are accessible for passengers using wheeled mobility aids: Union Station GO Bus Terminal -
see more information
about this location You can check our status pages to see if there are any accessible services temporarily out of service: Note: At this time, GO does not offer accessible service on buses that connect with trains. Passengers wishing to connect with GO Train service can contact their local transit system to find out about accessible service to GO stations. Some offer a discounted ride to GO Train stations by showing your GO ticket or pass to the local bus driver on the way to or from a GO Train station. See door-to-door accessible service for more information. For more
information about accessibility: |
